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U Mobile Customer Service
Instant Support U Mobile Customer Service Live Chat
Chat instantly with U Mobile Customer Service Live Chat via WhatsApp for prompt assistance with your plan, 5G device, or any inquiries.
U Mobile Hotline : 018 266 6631
Why Choose U Mobile Business?
Experience enterprise-grade solutions designed to keep your business connected and productive
Nationwide Coverage
Stay connected with our extensive network coverage across Malaysia
Business Security
Advanced security features to protect your business communications
Device Flexibility
Compatible with all devices and easily manageable through our portal
5G Ready
Future-proof your business with 5G capability where available
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Am I allowed to upgrade from my existing plan to this promotion?Yes, you can upgrade your existing plan to U Biz 38, 68 or 98 to enjoy this Promotion.
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Do I need to do anything after signing up to U Biz 38, 68 or 98?For customers who sign up to U Biz 38, 68 and 98 within the promotion period, you will enjoy this Promotion automatically without any other action required.
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How do I check my Promotion status?For Corporate Individual (CI), you may check your usage details via MyUMobile app, go to [View All Usage Details] and you will see your Ultra Hotspot 5G status. For Corporate Company (CC), you may dial *118*7*4# to check daily data usage and balance.
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Am I on e-billing service upon signing up for U Biz 38/68/98?Yes, you will be automatically subscribed to e-billing upon signing up to U Biz 38, 68 or 98 which is free-of-charge. If you intend to change to a physical bill subscription, you can do so and will be charged monthly. The monthly fee for Itemized bill is RM8, and the monthly fee for Non-itemized bill is RM5.
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Can I use my monthly bundled minutes and data when I roam?No. All monthly bundled minutes and internet data are only available for domestic usage. However, different Postpaid plans come with different Roaming data quota. For more information, kindly check it out at https://www.u.com.my/en/personal/support/terms-conditions/postpaid/u-postpaid-roaming
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Do U Biz 38, U Biz 68 and U Biz 98 include SMS quota?No, they do not.
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What is U Biz Share 128?U Biz Share 128 is a Postpaid mobile plan that comes with up to 4 shareable lines for the price of RM128. This plan comes with: 1,000GB 5G/4G Data shareable across all 4 lines Unlimited Local Calls Free 15GB Global Roaming in 63 Destinations (shareable across all 4 lines) Free Incoming Calls from abroad in 63 destinations
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Who can sign up for U Biz Share 128?All Malaysians and foreigners aged 18 and above can sign up for the U Biz Share 128 plan. The plan is available for new registrations, mobile number portability (MNP) port-ins, Prepaid-to-Postpaid conversion and rate plan changes. Non-Malaysian citizens are required to pay a refundable deposit of RM500 per customer. U Mobile may, from time to time, change the deposit amount at our absolute discretion.
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I am an existing customer with a device contract. Can I subscribe to U Biz Share 128?Yes, you can sign up for U Biz Share 128 and your existing device contract will be carried over to the U Biz Share 128 plan.
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What are the U Premium and U Platinum plans?The U Premium and U Platinum plans are Postpaid Voice & Data Plans designed to meet the needs of Enterprise customers.
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Where can I sign up for a U Platinum or U Premium plan?Please contact our Account Manager, or leave your details at “Talk To Us” on our website and we will get in touch.
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What is the contract period for the U Platinum plan?The contract period for the U Platinum plan is 36 months.
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